Caring for pets during transport is one of the most important responsibilities you’ll have as a CitizenShipper driver. Customers trust you with beloved members of their families, so following best practices for safety, comfort, and communication is key to building a strong reputation.

This lesson will guide you through everything you need to know about:

• Step #1: Documentation & Agreements
• Step #2: Pet Care Before You Leave
• Step #3: Pet Care on the Road
• Step #4: Why Pet Care Matters

Step 1: Documentation & Agreements

Before you even start the engine, make sure you have the right paperwork:

• A recent health certificate from a licensed veterinarian.
• The pet’s vaccination records.
• Any special notes regarding medical conditions or medications.

These documents protect you and reassure customers that the pet is fit for travel.

At this stage, you should also confirm your transport agreement with the customer:

• Payment terms and method.
• Timeline and route expectations.
• Responsibilities for pickup and drop-off.

If different people are shipping and receiving the pet, use a record of disposition form to document exactly who is handing over and receiving the animal. This helps avoid confusion and ensures everyone is on the same page. This form can be downloaded here.

Step 2: Pet Care Before You Leave

Pickup time is more than just loading the pet. It’s a chance to build comfort and gather vital information.

• Spend a few minutes with the animal to let it get used to you.
• Ask the owner about the pet’s habits, likes, dislikes, and triggers.
• Learn how it reacts to other animals, food, and strangers. This is crucial if you’re transporting multiple pets.
• Confirm what food will be provided for the trip and make sure there’s enough (plus a little extra for delays).
• Ask about toys or comfort items. These can help reduce stress, but use them carefully, as anxious pets may chew or ingest them.

Taking this time builds trust with both the pet and the owner, making the journey smoother for everyone.

Step 3: Pet Care on the Road

Once you’re driving, your focus shifts to safety and well-being:

• First stop check-in: After the first hour or so, stop to see how the pet is adjusting. Look for motion sickness (vomiting, dizziness, whining). If you notice it, adjust conditions and contact the owner.
• Hydration & temperature: Always keep fresh water available and monitor for overheating, especially in warm weather. A well-ventilated, temperature-controlled vehicle is essential.
• Regular breaks: Stop every 3 - 4 hours for potty breaks and short walks. Always keep the pet leashed and under control.
• Special needs: For older pets or those with medical conditions, consult the paperwork and call the owner or a vet if concerns arise.
• Customer updates: Keep the owner in the loop. Share photos, location updates, and ETAs regularly. This builds trust and reduces anxiety.

Remember: Never make medical or care decisions without consulting the customer first. Their input is essential.

Step 4: Why Pet Care Matters

Strong pet care practices do more than keep animals safe:

• They reassure customers, leading to better reviews and repeat business.
• They reduce stress for both the pet and the driver.
• They build your reputation as a professional transporter who goes above and beyond.

Excellent pet care keeps animals safe and customers happy, which leads to better reviews, repeat business, and a strong reputation. Every safe, smooth transport strengthens your credibility as a professional driver.

Powered by CitizenShipper - Hundreds of ground pet transport requests listed daily!