Strong communication is key to winning shipments — but you must place a bid before you can message a customer. Bidding shows your interest and unlocks the ability to connect directly with shippers, ask questions, and build trust.

 This lesson covers:

• Step #1: How to place your bid 
• Step #2: How to edit and retract your bid
  

Step 1: How to place your bid 

Learn more about how to place your first bid from the video below: 

Before bidding, review shipment details and prepare a fair, competitive quote.

Step 2: Editing and retracting your bid

Once you’ve learned how to place bids, it’s equally important to know how to edit or retract them. You may need to update your quote if new costs arise or withdraw it if you’re no longer interested in the shipment.

To edit your bid, go back to the shipment listing, scroll to the section where you originally placed your quote, enter your new amount, and click “Update bid.” 

You can also retract your bid from the same section if you’re no longer interested in a shipment. Retracting bids helps prevent unnecessary email and SMS notifications, keeping your inbox focused only on the shipments you’re actively pursuing. To retract your bid, simply click the “Retract” button. To avoid
unnecessary cancellations. 

Once a bid is retracted a small green window box will appear temporarily to confirm that the bid has been retracted and it will vanish once more. 

If you haven’t placed a bid yet, you may need to complete ID verification, manual reviews, email verifications and background checks via Stripe and Checkr — both ensure marketplace safety. CitizenShipper never stores sensitive data directly.

Learn more in the Account Verifications lesson and the upcoming updated video tutorial.

You’ve now learned how to send messages and place bids! Up next, we’ll cover how to price your shipments effectively and close deals with customers.

Since you've successfully passed through 42% of our curriculum, please don't hesitate to let us know what you think about our guide so far in the comments below.

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