[Lesson 1.2] Setting up your profile

In this lesson we will accomplish the following:

Step #1: Updating your Profile Background and Experience
Step #2: Updating your Profile Photos
Step #3: Updating your Profile Vehicles and Trailers

For the best illustration of some of the most successful transporter profiles, check out this amazing blog article!

Background & Experience / photos + Vehicles and trailers

Click on settings / Profile on the left hand side and scroll down to the middle section

Create a compelling “Background & Experience” section for a CitizenShipper driver that includes:

Warm intro: Greet the reader, thank them for visiting the profile, and express enthusiasm for safe, caring, and reliable transport.

Driving & safety: State total years of accident-free driving, mention insurance coverage, and describe the vehicle (year, make, model, cargo space).
Pet transport approach: Note how many pets are transported at once, how they’re kept separated, and comfort measures (breaks every few hours, climate control, no stacking).
Service & guarantees: Highlight door-to-door pickup, live GPS tracking, signature capture, real-time updates, and direct routes for faster delivery.
Special care: Mention ability to manage medications, feeding schedules, or other specific needs.
Payment options: List accepted payment methods (Venmo, PayPal, credit card, cash, check).
Trust & CTA: Emphasize treating pets like family, invite questions, encourage early booking, and ask for budget and date flexibility to secure availability.
Format: Use short paragraphs or emoji bullet points for easy scanning.

Tone: Friendly, professional, and reassuring. Use short paragraphs or emoji bullet points for easy scanning.

An example below would look as follows

"Hi there! 👋 Thanks for checking out my profile. I’m passionate about safe, comfortable pet transport and committed to giving your furry family members the same love and care I give my own. 🐾"

🚗 25+ years of safe driving – fully insured, 2016 Land Rover with roomy cargo space
🐾 Pet-focused – few pets per trip, always separated for safety
🚚 Direct door-to-door service with live GPS tracking & signature capture
🕒 Breaks every 3–4 hrs to keep pets comfortable
❤️ Pets treated like my own, with regular updates for peace of mind
💊 Special needs? Medication & feeding schedules happily accommodated
💳 Multiple payment options: Venmo, PayPal, card, cash, or check
📅 Book early – limited spots, fill fast!

ADD PHOTOS: "Clear, high-quality photos show customers you’re professional, prepared, and trustworthy — turning your profile from words into proof." 📸

CitizenShipper Driver Photo Guide 📸

1. Vehicle Photos 🚗

Why: Shows customers your transport is safe, reliable, and well-maintained.
What to Include:

2. Setup & Equipment Photos 🛠️

3. Pet Photos (With Permission) 🐾

Why: Builds emotional trust and shows you handle pets with care.
What to Include:

✅ Tips for All Photos:

Use natural daylight for clarity.
Keep backgrounds clean and uncluttered.
Make sure pets look comfortable and happy.
Avoid blurry or low-resolution images.

ADD VEHICLE INFORMATION:

Best Practices for Adding Vehicles & Trailers to Your CitizenShipper Profile 🚗📸

Best Practices for Adding Vehicles & Trailers 🚗📸

Be Specific
– List year, make, and model.
– Mention cargo space, modifications, and safety features (climate control, dividers, ramps).
Use High-Quality Photos
– Exterior in daylight.
– Interior/cargo space.
– Close-ups of safety setups.
Be Honest About Rentals
– Accurately select usage frequency.
– If often rented, specify the type and confirm it meets standards.
Show Professional Setup
– Clean, organized interior.
– Comfort items: blankets, water, ventilation.
– Extra gear: GPS tracker, first-aid kit.
Keep Details Fresh
– Update if you switch vehicles.
– Refresh photos every 6–12 months.

See below for ease of reference

Step 1: Click on the add button

Step 2: Add vehicle or / and trailer

Step 3: Add all the information

Complete and Continue

Discussion

Driver’s Guide Fundamentals 📚