Privacy Policy


This Privacy Policy governs the manner in which the CitizenShipper Training School (“School”) collects, uses, maintains and discloses information collected from users (each, a “Student”) of the School. This Privacy Policy applies to the School and all Courses offered by the School. This Privacy Policy is in addition to the CitizenShipper Privacy Policy, Terms of Service and Dispute Resolution policies found at: https://citizenshipper.zendesk.com/hc/en-us/categories/200277749-Terms-and-Conditions.

 

BY USING THE SCHOOL, TAKING THE COURSES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU AGREE TO THIS PRIVACY POLICY. If you do not agree with the Privacy Policy, you should not use the School, take any Courses, or give us any of your personal information.

What Information Do We Collect?

We may collect personal identification information from Students in a variety of ways, including, but not limited to, when Students enroll in the School or a Course within the School, subscribe to a newsletter, and in connection with other activities, services, features, or resources we make available in the School.

Students may visit the School anonymously.

We will collect personal identification information from Students only if they voluntarily submit such information to us. Students can refuse to supply personal identification information but doing so may prevent them from engaging in certain School related activities.

How we use collected information

We do not sell your personal information. To operate the School, we may share your personal information with other Students, third parties, and service providers in the following ways:

  • To improve customer service
  • Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience
  • We may use information in the aggregate to understand how our Students as a group use the services and resources provided in our School.
  • To send periodic emails
  • We may use Student email addresses to send Students information and updates pertaining to their order. Student email addresses may also be used to respond to Student inquiries, questions, or other requests.

 

We disclose information to third parties for the following business purposes: design and/or operate the School, track the School’s analytics, process payments, assist in anti-fraud and security measures, help us provide customer support and geo-location information to our Students and to provide advertising services to the School. Third parties enable us to provide many administrative services, including sending you special offers and targeted advertisements, hosting our job application form, performing technical and maintenance services, database management, web analytics, and other administrative services.

Third party websites

Student may find advertising or other content in our School that link to the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from our School. In addition, these websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Student, is subject to that website's own terms and policies.

Your Rights and Choices Regarding Your Information.

Emails. You can unsubscribe from marketing-related emails by clicking unsubscribe at the bottom of any message. We will still send you transactional and administrative emails about your use of the Website and your account.

Text Messages. You can opt out of text messages by contacting [email protected], changing your account settings, or replying STOP from the mobile device that received the message.

Targeted Advertising. If you would like to opt out of any targeted advertising from us, please access the NAI Opt-Out Page. Please note that this will opt you out of targeted ads from all participating advertisers. If you opt out, you may continue to receive online advertising from us; however, these ads may not be as relevant to you.

Note that in order for behavioral advertising opt-outs to work on your device, your browser must be set to accept Cookies. If you delete Cookies, buy a new device, access our Website from a different device, login under a different screen name, or change web browsers, you will need to opt-out again.

Cookies. You can modify your cookie settings on your browser, but if you delete or choose not to accept our cookies, you may be missing out on certain features of the School.

Do Not Track. Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not want them to track your online activities. The School does not currently support Do Not Track requests because there is no standard interpretation or practice for such signals.

Modifying Your Account Information. You can review and modify certain account information by logging in to your account settings and profile.

Closing Your Account. You can cancel your Student account by contacting us at [email protected]. Even after you close your School account, we will retain certain of your information (including geo-location, trip history, credit card information and transaction history) as needed to comply with our legal, regulatory and contractual obligations, resolve disputes, conclude any activities related to cancellation of an account (such as addressing chargebacks from your credit card company), investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reasons. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively.

 

California Residents.

The California Consumer Privacy Act provides some California residents with the additional rights listed below.

Right to Know. You have the right to know and see what data we have collected about you over the past 12 months, including:

(1) The categories of personal information that CitizenShipper collects, uses, discloses, and sells, as applicable;

(2) The categories of sources from which personal information is collected;

(3) The business or commercial purpose for collecting or selling (if applicable) the personal information;

(4) The categories of third parties with whom we share personal information; and

(5) The specific pieces of personal information that we have collected about you.

Right to Delete. You may request that CitizenShipper delete your personal information. Note that deletion requests are subject to certain limitations, for example, we may keep information as required or permitted by law and/or our contractual obligations. We may also keep transaction history and information needed to process future transactions, certain account-related information (as noted above in Closing Your Account), and to facilitate User requests.

Submitting a Request. California residents can submit a request to access or delete their personal information by emailing us at [email protected]. Please include your full name, email address, and the phone number associated with your CitizenShipper account, along with the type of request you are making, so that we can process your request most efficiently.

You have the right not to be discriminated against if you exercise your California privacy rights.

Other Things for You to Know.

Third Party Content. The Website may link to other web sites and online services. The inclusion of a link on the website or mobile app does not imply endorsement of the linked third-party website or their products and services, and is provided for your convenience only. We have no control over such third parties and if you decide to access any third party link, you do so subject to the terms and conditions and privacy policy that site.

 

Social Media Features and Widgets. The School’s website may include social media features, such as the Facebook Like button, and widgets such as a “Share This” button. These features may collect your IP address, which page you are visiting the School, and may set a Cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on the School. Your interactions with these features and widgets are governed by the privacy policy of the company providing them.

Children. Our Website is not directed toward minors and no one under 18 is allowed to register with or use the Website. If we discover that we have inadvertently collected personal information from a person under 18, we will delete that information immediately. If you are a parent or guardian of a minor and believe he or she has disclosed personal information to us, please contact us at [email protected].

Security. All personal information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices to protect your information. However, we cannot guarantee the security of our databases, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet or wireless communication. Any information you transmit to CitizenShipper is done at your own risk.

GDPR Compliance. The GDPR applies to any business that offers products/services to citizens of the EU, and/or collects personal information from citizens of the EU. CitizenShipper is set up to exclusively service citizens located in the United States of America and Canada, therefore it does not serve any business purpose to EU citizens and is not subject to GDPR.

Contact Us.

If you have questions about anything in this Privacy Policy, please contact us at [email protected].

Changes To Our Privacy Policy.

The School may update this Privacy Policy from time to time to reflect changes to our practices or in applicable law. Any changes will be effective immediately upon the posting of the revised Privacy Policy. If we make any material changes, we will notify you on our website(s). Please periodically review this page for the latest information on our privacy practices

Your acceptance of these terms

By enrolling in the School, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not enroll in the School. Your continued enrollment in the School following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.